Reporting Issues in the App: What Happens Next?

Whether it’s a leaking tap or a maintenance concern, knowing how and when your issue will be resolved can ease a lot of rental stress. That’s why at Homesty, we’ve designed our issue reporting process to be clear, fair and fully traceable for both tenants and landlords.

Here’s what happens once you report a problem through the app.

1. Report It Directly in the App

We’ve made it easy to raise an issue—no texts, no chasing.

Tenants can open the app and tap “Report an Issue”. From there, they can:

• Choose the type of issue (e.g. heating, plumbing, appliance)

• Add a brief description

• Upload photos or videos for clarity

• Submit the report in seconds

The issue is instantly shared with the landlord or property manager via their Homesty dashboard.

2. A Digital Paper Trail Is Created

Every reported issue generates a timestamped log, with all updates saved in one place. That means no lost messages, no confusion—and no “he said, she said.”

Both parties can:

• Add notes or updates

• Mark the issue as acknowledged or resolved

• Refer back to past communications if needed

This transparency builds trust and avoids disputes.

3. Response Times Are Encouraged—Not Ignored

Landlords receive push notifications and email alerts when a new issue is logged.

While Homesty doesn’t dictate how quickly a landlord must respond, we do:

• Nudge landlords if there’s no action within 48 hours

• Let tenants know when updates are added

• Allow landlords to assign contractors and mark progress

Our system keeps everyone informed, without endless follow-ups.

4. Support When It Matters

If an issue remains unresolved or communication breaks down, tenants can escalate the case to Homesty Support. Our team will review the history and provide guidance on next steps.

We’re not just a platform—we’re a partner that wants renting to work for everyone.

Why It Works

Traditional issue reporting can be frustrating. WhatsApp messages go unread. Photos get lost. Tenants feel unheard, and landlords feel blindsided.

Homesty fixes that with:

✅ Clear, in-app reporting
✅ Centralised communication
✅ Traceable records
✅ Peace of mind

Final Thought

Repairs and issues happen—but with the right system in place, they don’t have to turn into stress points. Whether you’re a tenant needing help or a landlord managing multiple properties, Homesty’s issue reporting process makes accountability simple.

Renting should feel human, and fair. That starts with knowing what happens next.

👉 Create your Homesty profile now >